Caitlin O’Hanlon
Head of Creators & Community
Wattpad
Caitlin O’Hanlon is the Head of Creators & Community at Wattpad, where she leads strategic initiatives to empower storytellers as well as nurture and protect one of the world’s most engaged communities.
With a deep passion for storytelling and creator advocacy, Caitlin has spent the last 13 years overseeing global programming that supports writers at every stage of their journey, ensuring writers have the tools, resources, and support they need to thrive – from emerging voices to bestselling authors.
Also overseeing Wattpad’s global community support operations, Caitlin strives to keep Wattpad a safe, welcoming, and inspiring space for millions of writers and readers. She manages a team that provides frontline support to users, while also developing scalable systems to respond to community needs, feedback, and safety concerns. Her work ensures that creator well-being, inclusion, and platform integrity remain central to Wattpad’s evolution.
Schedule
20 mins
St. Lawrence Centre — Bluma Appel Theatre
Cultivating Online Creator Communities, IRL
Building digital spaces where creators can connect with audiences, while feeling safe and empowered to be themselves, comes with high stakes. In this fireside chat, Wattpad’s Head of Creators and Community joins an eight-time published author to discuss the technology and policies that foster trust and belonging in community driven platforms.
