Kiah Quirion

Director, CX
Knix

Kiah has led CX teams across a wildly varied path, from AI that builds logos and websites, to support frameworks for shipping-container imports, to her current home in ecommerce as Director of CX at Knix. She’s a builder at heart, thinking beyond what her chatbot can do to what it means to build the tools you’ve always needed, from scratch, taking the heavy task work out of things like forecasting and interaction quality control. Just as importantly, she’s focused on bringing her team along, growing their AI fluency and their confidence so they can build and think alongside the tools and prepare themselves for the future. For Kiah, automation isn’t about doing less; it’s about freeing people up to do work that feels more impactful.