Natasha Kasunic
Technical Customer Success Lead
Tightknit
Natasha Kasunic leads Technical Customer Success at Tightknit, the Slack-native community platform powering customer and user communities for B2B teams like Stripe, Clay, Ashby, and Cloudflare. A data-driven product and community builder, she spends her time helping companies turn their users into engaged, durable communities. She’s Toronto-based, a champion of women in tech, and also volunteers with many tech communities within the ecosystem.
Schedule
25 mins
St. Lawrence Centre — Bluma Appel Theatre
AI Behind the Scenes: Next Gen Customer Experience
When it comes to the customer journey, AI is quietly transforming the way organizations make decisions and reduce friction. This panel unpacks next-gen AI use cases from experts who are meaningfully improving customer experience behind the scenes while keeping human judgement where it matters.
5 mins
St. Lawrence Centre — Bluma Appel Theatre
Shop Talk Stage Kickoff
Join developers, product leaders, AI experts, and designers for a behind-the-scenes look at building what’s next. Shop Talk dives into the real challenges and opportunities shaping today’s digital products and services.