Jose Platero
Director, Product, Design and Marketing Technology
Air Canada
With a background spanning product, design, and digital transformation, Jose leads digital product, design and marketing technology at Air Canada. His work includes the relaunch of aircanada.com and the new Aeroplan member experience – initiatives recognized for best-in-class UX and driven by a relentless focus on customer needs.
Schedule
25 mins
St. Lawrence Centre — Bluma Appel Theatre
AI Behind the Scenes: Next Gen Customer Experience
When it comes to the customer journey, AI is quietly transforming the way organizations make decisions and reduce friction. This panel unpacks next-gen AI use cases from experts who are meaningfully improving customer experience behind the scenes while keeping human judgement where it matters.
